RETURN POLICYA specific returns procedure will make your online purchases become easier.
We allow returns within 30 days from delivery date, as conditions below:
- Item must be unworn, unwashed, or altered and in the same condition when you received it.
- Items must be returned at your expenses with shipping service at your choice.
- Shipping cost, which stated as you make your purchase will be automatically deducted from your refund.
- You must fill out our online Return Form within 10 days from delivery date.
Print the filled returns form and stick it with your parcel. Using own shipping service at your own expenses to send your parcel to the following address:
- 9 Street 55, Phu Nhuan Compound, District 2, Ho Chi Minh City, Vietnam.
Please make sure that the package reaches our warehouse within 30 days from the delivery date.
Please remember to hand in the 5 copies of Proforma Invoice you find in your package to the shipping service you opt for.These forms are necessary for Customs clearance therefore please do not insert them into your package. You can download an empty copy here.
- We cannot accommodate exchanges at this time.
- Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
- Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.
RETURN FORMTo process your returns, please send us your Return Form as below:
Return Form download: Click to download and fill out this.
Click to send us...
REFUNDSAfter our warehouse receives your returns and confirms that all of the requirements have been met, we will immediately request your refund and send you a confirmation e-mail.
The refund will be sent within 15 days from when you receive you receive our confirmation e-mail using the same method of payment you used to purchase the items.