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Returns

RETURN POLICY

A specific returns procedure will make your online purchases become easier.
We allow returns within 30 days from delivery date, as conditions below:
  • Item must be unworn, unwashed, or altered and in the same condition when you received it.
  • Items must be returned at your expenses with shipping service at your choice.
  • Shipping cost, which stated as you make your purchase will be automatically deducted from your refund.
  • You must fill out our online Return Form within 10 days from delivery date.
Return Address
Print the filled returns form and stick it with your parcel. Using own shipping service at your own expenses to send your parcel to the following address:
  • 9 Street 55, Phu Nhuan Compound, District 2, Ho Chi Minh City, Vietnam.
Don't forget to keep your postage receipt in case your return gets lost on its way back to our warehouse.
Please make sure that the package reaches our warehouse within 30 days from the delivery date.
Please remember to hand in the 5 copies of Proforma Invoice you find in your package to the shipping service you opt for.These forms are necessary for Customs clearance therefore please do not insert them into your package. You can download an empty copy here
Notes:
  • We cannot accommodate exchanges at this time.
  • Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
  • Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.
Your return package will be accepted within 7 working days from the delivery date at our warehouse. You may keep track of the return status through My Return.

RETURN FORM

To process your returns, please send us your Return Form as below:
Return Form download: Click to download and fill out this.
Click to send us...

REFUNDS

After our warehouse receives your returns and confirms that all of the requirements have been met, we will immediately request your refund and send you a confirmation e-mail.
The refund will be sent within 15 days from when you receive you receive our confirmation e-mail using the same method of payment you used to purchase the items.

Contact

Showroom: Thao Dien, District 2, Ho Chi Minh City
Email: info@tarshishfashion.com

Customer care

Shipping
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SHIPPING

We provide a wide range of country to delivery.
The shipping cost is up to your location.
Shipping time is from 3-7 working days

Returns
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RETURN

We have allows a period of 10 days from the delivery date for any returns.
Within these 10 days please fill out the Return Form.
Send you returns to us through a shipping service of your choice; the shipping cost is at your expense. And make sure that the items must reach our warehouse within 30 days of delivery.
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Pre-order
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PRE-ORDER

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Site guide
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SITE GUIDE

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